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Returns & Replacements
Looking to return an ONDC HomeDirect order? Here's everything you need to know about HomeDirect's returns, refunds and replacement policies.
Returns and Replacements - FAQ
Click on each question to see the answer
Tip: Want to return or replace an item? Visit Your Orders.
- Items listed on HomeDirect as returnable and within the return window.
- Products damaged, defective, missing parts, or different from description.
- Personal care products
- Perishable goods
- Digital content and software
- Gift cards and vouchers
- Customized or personalized items
- Go to Your Orders and select Return or Replace Items.
- Choose return reason and preferred return method.
- Schedule pickup or drop-off.
Check status via Your Orders, email notifications, or SMS updates.
- Return gifts without the original purchaser's account using gift receipts.
- Refunds may be issued as gift cards.
Gift cards are generally non-returnable unless unused and unopened (physical cards only).
Replacement is possible for damaged, defective, or wrong items if available with the same seller.
No, replacements cannot be shipped to a different address. You may return for refund and place a new order.
Return or request replacement ensuring the item is in original condition and packaging.
Standard shipping charges may not be refundable for replacement orders below ₹499.
Invoice is sufficient to claim warranty for large appliances and home entertainment products.
Still Have Questions?
Our support team is here to assist you with returns and replacements
