Protected Every Step of the Way

All sellers on ONDC HomeDirect commit to selling only genuine products. Any seller found listing counterfeit or inauthentic items will be removed from the platform immediately. Each product listing is verified for authenticity before going live.

Your payment information is securely handled using industry-standard encryption (SSL). We never store your complete card information, and only transmit the necessary details to payment processors. Your personal data is protected under IS/ISO/IEC 27001 standards for information security.

How We Protect Your Information

• All transactions are encrypted and transmitted securely.
• Only the last four digits of your payment card are displayed in order confirmations.
• We maintain physical, procedural, and electronic safeguards for your personal information.

Returns are simple with our online Returns Center. Most items can be returned for a refund or replacement within a 10-day window. Note that return policies may vary by product category.

Steps to Return Seller-Fulfilled Items:

1. Open Your Orders.
2. Select the item to return.
3. Click "Return or Replace Item".
4. Choose the issue and provide the required details.
5. Follow the seller's instructions for returning the item.

If you face any issues with your purchase, our customer support team is available 24/7. You can reach us via the Support Center for assistance with orders, returns, refunds, or disputes.

In case of disagreements between buyers and sellers, ONDC HomeDirect provides a structured dispute resolution process to ensure fairness.