Seller FAQs
Answers to the most common questions sellers ask about Home Direct
To start selling on Home Direct, visit the “Sell with Us” page and fill out the online registration form with your business details, GST number, and bank account information. Once your documents are verified (usually within 24–48 hours), you can start listing your products.
No. Registration on Home Direct is completely free. We only charge a small commission on successful orders. There are no hidden fees or setup costs.
You’ll need the following:
- GSTIN (if applicable)
- Business PAN Card
- Bank account details for payments
- Address proof of business
- Contact number and email ID
You can list your products easily through your Seller Dashboard. Upload details like product name, description, price, images, and stock. You can also bulk upload multiple items using a CSV file for faster listing.
When a customer places an order, you’ll receive a notification in your Seller Dashboard. You can either self-ship or use Home Direct’s partnered logistics service for pickup and delivery. Tracking and delivery updates are automated in both cases.
Payments for delivered orders are processed automatically every week and transferred directly to your registered bank account. You can view detailed transaction reports and payment history in your dashboard.
If a customer initiates a return, Home Direct’s logistics team handles the pickup. Refunds are processed after product quality verification. Return policies are designed to protect both sellers and customers, ensuring fair resolutions.
Our Seller Support Team is available 24/7 via live chat, email, and phone. You can also raise a support ticket directly from your Seller Dashboard for faster resolution of platform or logistics issues.
