ONDC HomeDirect Privacy Notice
Disclaimer: In case of any discrepancy, the English version will prevail.
Last updated: August 25, 2025.
We value the trust you place in us. This Privacy Notice describes how ONDC HomeDirect and its affiliates collect, use, and protect your personal information when you use our services, marketplace, and applications.
What Personal Information Do We Collect?
- Information You Provide: Name, phone, address, email, delivery details.
- Automatic Information: Device info, browsing history, cookies, IP address.
- From Other Sources: Updated delivery data from logistics partners.
How Do We Use Your Information?
- To deliver products and services.
- To improve, troubleshoot, and personalize HomeDirect.
- To process payments securely.
- To comply with legal requirements.
- To prevent fraud and protect users.
Sharing of Information
ONDC HomeDirect does not sell customer data. Information may be shared only with delivery partners, payment providers, and service vendors strictly for service fulfillment.
Your Rights
You can access, update, or delete your account data anytime under Account Settings.
Contact Us
If you have privacy concerns, contact our Data Protection Officer at: dpo@ondc-homedirect.in
