Return Items You Ordered
You can return many items sold on ONDC Home Direct. When you return an item, you may see different return options depending on the seller, item, or reason for return.
Manage Returns
Print return labels and check the status of your recent returns
Gift Returns
Order number e.g. 123-1234567-1234567
How do I find this?
Your order number can be found in your order confirmation email or on your account order history page.
Frequently Asked Questions
What can I return?
You may request returns for most items you buy from ONDC Home Direct, except those that are explicitly identified as not returnable. For details of time frame for requesting returns please refer to our returns policy.
Learn more about Return Policy
When will I get my refund?
Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are fully refunded within 3-5 days after we receive and process your return. Refunds in form of cheques can take 10-12 business days to arrive via post. Refund in the form of Gift Cards can take 1 business day.
Learn more about Refund policy
Does ONDC Home Direct do replacements?
ONDC Home Direct offers free replacement for FBA orders including Kindle. Follow the steps in the Return Center to request a replacement for your FBA order.
Learn more about Replacement Policy
For detailed information on returns and policy see our Returns policy
