Frequently Asked Questions
How long does delivery typically take?
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Standard delivery takes 3-5 business days for most locations. Express delivery is available in select cities with 1-2 day delivery. Delivery times may vary based on your location, product availability, and current demand. You'll receive tracking information via email once your order ships.
What is your return and refund policy?
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We offer a 30-day return policy for most products. Items must be unused, in original packaging with all tags attached. Refunds are processed within 5-7 business days after we receive the returned item. Some products like personalized items, intimate wear, and perishables may not be eligible for returns. Visit our Returns Center for detailed information.
How can I track my order?
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You can track your order by logging into your account and visiting "My Orders". Click on the specific order to view detailed tracking information. You'll also receive email and SMS updates at each stage of delivery. The tracking link becomes active once your order is shipped from our warehouse.
What payment methods do you accept?
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We accept all major credit and debit cards (Visa, Mastercard, American Express, RuPay), net banking from all major banks, UPI payments, digital wallets (Paytm, PhonePe, Google Pay), and cash on delivery (where available). All online payments are secured with 256-bit SSL encryption.
How do I cancel or modify my order?
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You can cancel your order before it's shipped by visiting "My Orders" and selecting the cancel option. If you need to change the delivery address or other details, please contact our customer support immediately. Once an order is shipped, it cannot be cancelled, but you can return it after delivery following our return policy.
Is cash on delivery available for all orders?
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Cash on delivery is available for most locations and products, subject to a maximum order value limit. Some high-value items or certain pin codes may not be eligible for COD. The COD option will be shown at checkout if available for your order and delivery location.
What should I do if I receive a damaged or wrong product?
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If you receive a damaged, defective, or wrong product, please contact our customer support within 48 hours of delivery with photos of the product and packaging. We'll arrange for a free replacement or full refund. Please do not use or dispose of the product until we've reviewed your case.
