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HomeDirect - Your Trust, Our Priority
At HomeDirect, we understand that plans can change. You have the right to cancel your order under the following conditions:
Perishable goods once prepared
Personalized or made-to-order items
Medicines and health supplements
Downloaded software or digital content
Ready-to-eat meals once preparation begins
Confirmed appointment slots and service bookings
HomeDirect offers refunds for the following scenarios:
Full refund for items received in damaged condition or with manufacturing defects.
Refund Time: 3-5 business days100% refund if you receive a different product than what was ordered.
Refund Time: 2-4 business daysFull refund if order is not delivered within the promised timeframe.
Refund Time: 1-3 business daysPartial or full refund for products not meeting quality standards.
Refund Time: 5-7 business daysRefund will be processed to your original payment method (preferred option)
Instant credit to your HomeDirect wallet for future purchases
Direct bank transfer for orders paid via cash on delivery
Log into your HomeDirect account and select the order you want to return. Click on "Return Item" and select the reason for return.
Pack the item securely in its original packaging with all accessories and documentation. Ensure the product is in its original condition.
Our delivery partner will schedule a pickup from your address. You'll receive a confirmation with pickup details.
Once we receive your return, our team will inspect the item and verify the return reason within 2-3 business days.
After approval, your refund will be processed according to the timeline mentioned in our refund policy.
Within 1 hour: Instant
After confirmation: 3-5 days
Scheduling: 1-2 days
Collection: 2-3 days
Standard items: 2-3 days
Electronics: 3-5 days
Wallet credit: Instant
Bank transfer: 3-7 days
Before start: 1-2 days
After start: 5-7 days
Same product: 2-4 days
Different product: 4-6 days