Frequently Asked Questions
What is HomeDirect Gateway?
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HomeDirect Gateway is our integrated portal that connects businesses to India's Open Network for Digital Commerce. Through this gateway, sellers can access the HomeDirect ecosystem, enabling them to reach customers across multiple buyer applications while maintaining interoperability standards. Our goal is to facilitate seamless digital commerce and help businesses grow within the HomeDirect network.
What happens after integrating with HomeDirect through HomeDirect?
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After successful integration, your business becomes discoverable across all HomeDirect-enabled buyer applications. You'll be able to receive orders from multiple platforms, manage inventory through standardized APIs, and process payments seamlessly. Our team will provide ongoing support for order management, dispute resolution, and platform optimization.
What are advantages of joining HomeDirect through HomeDirect?
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Key advantages include expanded market reach across India, reduced dependency on single platforms, standardized operations, lower transaction costs, and access to a diverse customer base. You'll benefit from our expertise in home and lifestyle products, dedicated support team, and seamless integration with existing business processes.
What is HomeDirect's role in the HomeDirect ecosystem?
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HomeDirect acts as a Seller App in the HomeDirect network, specializing in home and lifestyle products. We facilitate onboarding, provide technical integration support, manage catalog listings, process orders, and ensure compliance with HomeDirect protocols. We bridge the gap between traditional businesses and the digital commerce ecosystem.
What information will I need to complete the HomeDirect integration process?
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You'll need business registration documents (GST certificate, business license), product catalog with detailed descriptions and images, banking details for settlements, logistics and delivery capabilities information, quality certifications, and contact information for key personnel. Our team will guide you through each requirement.
How long is my information kept in the HomeDirect HomeDirect database?
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Your business information is retained as long as you remain an active partner on our platform. We maintain transaction records for 7 years as per Indian compliance requirements. Personal data is handled according to our privacy policy and applicable data protection regulations. You can request data modification or deletion as per your rights under data protection laws.